Privacy Policy

Your privacy is important to us. This privacy statement explains the personal data Clearwox Systems processes, how Clearwox Systems processes it, and for what purposes.

1. Introduction

At Clearwox Systems, we value your privacy, and we are committed to safeguarding your personal information. All personal information that you provide us will be protected and kept confidential among our affiliates, representatives, and privies.

Throughout the website, the terms "we", "us" and "our" refer to Clearwox Systems. This Privacy Policy explains how we collect, use, share and protect your personal information in connection with your relationship with us as a client or potential client. It applies to all our clients, potential clients, consultants, partners and every other person we hold information about.

This policy also sets out your rights and who you may contact for further information. You agree to this Privacy Policy by visiting our website and when you use our services. Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to local law or regulation.

2. Services Provided

Service Description: The Software provides a range of tools and features designed to assist businesses in managing operations, including but not limited to accounting, inventory management, human resources, sales and other business processes.

Service Levels: We strive to maintain the availability of the Software at all times, but we do not guarantee uninterrupted service. Scheduled maintenance, updates, and unforeseen technical issues may result in temporary service disruptions.

3. Age Restriction

You affirm that you are a Nigerian resident, attained the minimum age of 18 and that you have read the above authorization and fully understand its contents.

4. Information We Collect

We collect several types of information in order to provide and improve our service:

Personal Data: When you use our service, we may collect personally identifiable information, including but not limited to:

  • Personal Information (Birthday, Phone number, Email address, Business anniversary)
  • Business Name
  • Email address
  • Phone number
  • Business Address
  • Business Type
  • Business value

Usage Data: We may also collect information on how the service is accessed and used, which may include:

  • Your device's IP address
  • Browser type
  • Operating system
  • Pages visited
  • Date and time of your visit

Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to monitor the activity on our Service and to improve user experience.

5. Using Your Personally Identifiable Information

"Personally Identifiable Information" means any information that (a) identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (b) from which identification or contact information of an individual person can be derived. This includes business name, email address, phone number, physical address, business value and other contact details.

We primarily collect your information to ensure that we provide the most efficient service to you, monitor the use and improve our website and other legitimate interests. Your information will solely be used and disclosed for the following purposes:

  1. To help us verify your identity;
  2. To carry out our obligations ensuing from any contracts entered into between you and us;
  3. To provide you with the products, services and information you request from us;
  4. To assist you with enquiries and improve our customer service;
  5. To assist us in carrying out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information;
  6. To allow us communicate with you in any way (including e-mail, telephone, and text or multimedia messages);
  7. For receiving points and redeeming your rewards;
  8. To help prevent and detect fraud or loss;
  9. To update our records;
  10. To make recommendations and suggestions to you about services offered by us unless you have previously asked us not to do so;
  11. Send you service or support messages, such as updates, security alerts, email notifications and/or newsletters;
  12. Conduct investigations and risk assessments; and
  13. For compliance with legal and regulatory obligations.

6. Other Information We Collect

Other information which may be automatically collected from you when you visit our website include; domain name of your internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, your geographical location, operating system, referral source, and other relevant statistics. We may also collect information from you using cookies and other analytical tools especially when you use our products and services. More details are provided below in our section on Cookies.

7. Disclosures

  1. We will not sell, publish, or disclose to third parties your personally identifiable information collected on our website, through our servers or otherwise obtained by us, other than to provide our services and as set forth in this privacy policy. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and Users with our business partners, trusted affiliates, professional advisers and advertisers for the purposes outlined above. We may share your information with these third parties for those limited purposes provided that you have given us your permission and in compliance with the Nigeria Data Protection Regulation 2019 (NDPR).
  2. We will not share personal information you provide when you complete surveys and reviews with any third parties including our clients, and business partners.
  3. We may request information about you from third parties to provide our services.
  4. We will notify you as soon as we become aware of a harmful data breach which may result in a risk of your rights and freedom.
  5. You have the right to request an erasure of your data at any time.
  6. We will notify you if we are transferring your data.
  7. You may request at any time that we halt further dissemination of your data or cease to use your data.
  8. If you submit content in a public forum or a social media post, or use a similar feature on our website, that content is publicly visible.
  9. We may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public.
  10. To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.

8. Your Rights and Choices

We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

Access / Update tools in the service. Tools and account settings can help you access, rectify or remove information that you provided to us and that's associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer care team for help.

Device permissions. Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.

Account closure. You can close your account by using the corresponding functionality directly on the service.

We also want you to be aware of your privacy rights. Depending on where you live, you may have the right to:

  • Access/know. You may have the right to request a copy of the information we keep about you, and in certain circumstances to receive this in a portable format. You can exercise your right to access by putting in a request.
  • Delete/erase. You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request.
  • Correct/rectify/update. You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact us to rectify it.
  • Object/restrict. You may also have the right to object to or request that we restrict certain processing. To do so, please contact us.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request.

9. Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as secure sockets layer (SSL) to safeguard and secure the information we collect online. We use encryption tools when accepting and transmitting delicate visitor information through our website.

10. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.

11. Use of Cookies

We use cookies to identify you as a User and make your user experience easier, customize our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember your account log-in information when you visit our website, IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. If your browser or browser add-on permits, you have the choice to disable cookies on our website; however, this may limit your ability to use our website.

12. The Data We Retain

We will retain your information for as long as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a digital identity and verification institution.

We are statutory obligated to retain the data you provide us with in order to process your rewards, verify your identity, conduct surveys and in compliance with laws and regulatory guidelines applicable to us, our business partners, clients, trusted affiliates and professional advisers.

13. Links to Third Party Websites

  1. Our website may contain links to third-party websites or services that are not owned or controlled by us.
  2. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
  3. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

14. Limitation of Liability

We exercise reasonable efforts to safeguard the security and confidentiality of your personal data; however, we will not be liable for unauthorized disclosure of personal data that occurs through no fault of ours.

15. Changes to this Privacy Policy

Changes may be made to this Privacy Policy from time. Whenever such changes are made, we will notify you. These changes will take effect immediately after you have been notified.

16. Contact Us

If you would like more information or you have any comments or questions on our privacy policy, please contact us at [email protected] and Address: 2nd floor Navada Plaza, Liberty Road, Ibadan

This policy is effective as of 11th of November, 2024.

Last updated: 11th of November 2024.